Refund policy

Return & Refund Policy

Thank you for shopping with The Modern Heritage LLC and supporting a small business. We hope you love your purchase, but if it isn’t quite right, eligible items may be returned within 30 days of delivery.

Return Eligibility

To be eligible for a return:

1. The return must be requested within 30 days of delivery.
2. The item must be new, unused, and in its original condition, with all original tags and packaging.
3. The item must have been purchased directly from The Modern Heritage LLC.
4. Items returned without first requesting a return will not be accepted.

Pre-order items are returnable and are subject to the same return conditions unless otherwise stated on the product page.

How to Initiate a Return

To request a return, contact us at hello@themodernheritage.com with your order number and the item(s) you would like to return.

Once your return is approved, we will provide you with return instructions.

Return Shipping

Customers are responsible for arranging and paying for return shipping. The Modern Heritage does not provide prepaid return shipping labels.

If the return is due to an error on our part, such as receiving an incorrect or defective item, we will cover the cost of return shipping.

We recommend using a trackable shipping service, as we cannot be responsible for returned packages that are lost in transit.

There is no restocking fee.

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method.

Please allow up to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.

Contact Us

If you have any questions about a return or refund, please contact us:

The Modern Heritage LLC
hello@themodernheritage.com
Customer service hours: 9:00 AM–4:00 PM MST
3104 E Camelback Rd, #2530
Phoenix, AZ 85016
United States